Account Deletion & Data Removal
1. How to Apply
Registered users may request account deletion (withdrawal) from Settings in the Qlinx app (Primary). For identity verification, a recent login or similar confirmation may be required.
If you cannot sign in or access the app, you may email support@qlinx.jp with a “Qlinx account deletion request.” Please include your registered email address and that you want account deletion. We may request identity verification. Email support is not a replacement for in-app deletion; it is a fallback when the app cannot be used.
2. What Is Deleted or Anonymized (Policy)
- Profile, learning progress, settings, favorites, etc.
- QP balance and entitlements unlocked with QP
- Important Inbox, notification settings, deviceTokens, etc.
- User-facing referral display information (internal audit records are covered in the next section)
3. No Restoration / Re-registration
- After withdrawal, the data, QP, and purchased states listed above cannot be restored.
- Even if you re-register using the same email address or authentication credentials, it is treated as a new UID (account); past QP, progress, and entitlements are not carried over.
4. Records That May Be Retained
Store purchase history, ledger entries, refunds, cancellations, chargebacks, debt records, webhooks, and records needed for fraud prevention, audit, accounting, or legal compliance may be retained as required by law or operational necessity. These records are not used to restore QP or progress to a re-registered account. We do not represent that all user data is physically deleted immediately.
5. Transactions in Progress
If purchase synchronization or refund processing is in progress, additional confirmation or time may be required until completion. We do not specify exact processing days until completion.
6. Store Billing Management (please check before deletion)
- Deleting a Qlinx account does not mean cancellation of a subscription on the Apple App Store or Google Play.
- Charges through Apple / Google may continue after deletion.
- If you want to stop future auto-renewal, cancel or stop auto-renewal in the subscription management screen of the Store used for the purchase before account deletion.
- Current Premium or other usage rights may remain valid until the end of that contract period, subject to Store terms.
- Store billing, audit, and similar records may be retained internally, but they are not used to restore deleted user data.
Contact: support@qlinx.jp / Phone: 090-8520-4217