Contact
For general service inquiries, privacy, billing, data protection, or account deletion, please contact the common support channel below.
- Operator: PIS Japan LLC
- Email: support@qlinx.jp
- Phone: 090-8520-4217
- Hours: 10:00–18:00 (excluding weekends, public holidays, year-end/new-year, and other closure days; Japanese)
- Response target: generally within 3 business days (complex matters may take longer)
Example inquiry topics
- General service, privacy, billing/refund questions
- Account deletion (subject example: “Qlinx account deletion request”). This is a fallback when in-app deletion cannot be used. We may request identity verification. We do not commit to a fixed number of days for completion.
This channel is not for emergency services, police, immigration, or other urgent official contacts. It is not available 24 hours.
Please include when contacting us: registered email address (if known), details of the issue, date and time of occurrence, device (Android / iOS), and app version if known. For account deletion, include your registered email and that you want deletion. For billing issues, the store order number if known. Do not send purchase tokens or other secret information.